Claims - Frequently Asked Questions

We understand that you may have questions about the process and effects of filing a claim.  As your advocate, our team is here to help.  Call 1-800-474-4809 with any questions you may have.  Not sure who to contact?  Any one of our team can locate your account and put you in touch with the right people.

When I call, what information do you need?
Normally the information we need to start a claim is you name, address, circumstances of the incident, date and time of the incident, list of damages and injuries, any other relevant information (include police report details).

If I call my insurance company directly and I get an answering machine, what else to they need to know?
Remember to tell them your preferred means of communication for contact and follow-up (phone or e-mail).  Include your daytime telephone number, home telephone number and an e-mail address if possible.

When and if should I contact the police?
For more serious claims (car accidents, thefts from your home or car and personal injury), it is important that you contact the police. You should also get the names and phone numbers of all individuals involved in the accident, as well as any witnesses. If your car accident is the result of a hit-and-run (i.e., your car was damaged by an unknown vehicle while parked), it is important that you report the claim to the police within 24 hours.

What if I have a property claim?  How does the process work.?
Click here for more information.  Property Claim Overview

What if I have an auto claim?  How does the process work?
Click here for more information.  Auto Claim Overview