An Overview of the Claims Process

We understand that you may have questions about the process and effects of filing a claim. As your advocate, our team is here to help. Call your Account Executive or Account Manager at 1-800-474-4809 with any questions you may have. Not sure who to contact? Any one of our team can locate your account and put you in touch with the right people.

Do you have a property claim? If so, click here for more information. Property Claim Overview

Do you have an auto claim? If so, click here for more information. Auto Claim Overview

Not sure of the type or nature of your claim? Call our team today to help you through the process. 1-800-474-4809

Here is the information we need:

Name
Address
Circumstances of the incident
Date and time of the incident
List of damages and injuries
Any other relevant information (include police report details)

Remember to include:

Your preferred means of communication for contact and follow-up (phone or e-mail)
Your daytime telephone number
Your home telephone number
The e-mail address you want us to use

Call us Toll Free 1-800-474-4809 or send us an e-mail.

For more serious claims (car accidents, thefts from your home or car and personal injury), it is important that you contact the police. You should also get the names and phone numbers of all individuals involved in the accident, as well as any witnesses. If your car accident is the result of a hit-and-run (i.e., your car was damaged by an unknown vehicle while parked), it is important that you report the claim to the police within 24 hours.

We will do our very best to ensure that your claim is handled promptly and fairly. Whether you are reporting a claim or just have a question, our staff are only a phone call away and are happy to take your calls.